Digitalab

Customer Reviews about Digitalab:

• ★ ★ ★ ☆ ☆
  I’d like to share my awful experience with film processing and scanning as a warning to others, but first a summary. In short Digitalab do not offer a film service with reasonable care and skill; they will try to fob you off as wrong. Summary: Wrong scans sizes. Costs £9 for measly 1.5 MP scans. Water marks of film. Frames completely out of alignment. They dont admit responsibility for mistakes. Back in December 2014 I thought I’d give Digitalab a try for 15 rolls of 120 and 35mm. On checking the scans and negs at home I found they had marks on them having not been dried properly which evidently showed on the scans. Anyway after much hassle told they’d be fixed. On returning at the end of the week I was told they didn’t have time to fix their mistakes and gave me a refund, leaving me with the hassle of getting what I ordered done elsewhere (expensive since the rolls were now cut). 6 months later I have an odd roll of 120 slide that needs processing. For the local convenience I decide to give Digitalab another chance. This time I get home and see the images are scanned way out of alignment, i.e. black on one side and cropped on the other missing important edges of the frame. How does this even happen - press auto and walk away?! Anyway I return to get it fixed and they agree to rescan. On collecting the images again it turns out they have rescanned them at 1.5 MP when I requested and was sold 4 times that size. What use is 1.5 MP? Who uses medium format for thumbnail images? Come on guys pay attention! On returning to the lab the guy proceeded to open the files up in photoshop and upscale the images to claim I could get A4 prints from 1.5 MP. I called him out on his pixel interpolation b*llsh*t fob off. After one more trip back there after they rescanned the CD contains 8 images, i.e. missing 2 images. This means I still have no correct scan of my second favourite image of the roll. I am lost for words and furious. 4 round trips to a ‘pro’ lab and they still can’t get it right! Digitalab is a complete joke. Avoid if you care about your film.
  By Admin, July 26, 2018

About Digitalab in Newcastle Upon Tyne

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